SHIPPING & RETURNS
SHIPPING POLICY
We are pleased to offer free standard delivery on all orders, with no minimum spend required. Our goal is to make shopping with us as simple and convenient as possible, so you can enjoy your favourite skincare products without worrying about additional delivery costs.
For customers who need their order sooner, we also offer an Express Delivery option at checkout. This premium service is available for an additional charge and allows you to receive your order more quickly. Choosing Express Delivery is entirely optional, and you can select the shipping method that best suits your needs.
Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available), so you can follow your parcel every step of the way. If you have any questions about your delivery, our customer support team will be happy to assist you.
RETURN & EXCHANGE POLICY
We want you to shop with complete confidence. If you've changed your mind about your purchase, you may return eligible items within 7 days of delivery, provided they are unused, unopened, and in their original packaging.
For hygiene and safety reasons, we are unable to accept returns or exchanges on products that have been opened, used, or damaged after delivery, unless the item is faulty or incorrect.
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team as soon as possible. We'll work with you to resolve the issue promptly, whether that means arranging a replacement or issuing a refund where appropriate.
To request a return or exchange, simply get in touch with our customer service team with your order number and a brief description of the issue. Once your return has been approved and received, any eligible refund will be processed using your original payment method.
Your satisfaction is important to us, and we're committed to making the returns process as simple and straightforward as possible.